TERMS & CONDITIONS
CCTV & Alarm System Services
Jay CCTV Solutions LTD &/or JCS, “THE COMPANY” is the organisation responsible for the design, installation, and/or maintenance of the installation which is the subject of this CONTRACT, sometimes referred to as “our” or “we” in these Terms and Conditions
“THE CUSTOMER” is the person or organisation being a signatory to this CONTACT, sometimes referred to as “you” or “your” in these Terms and Conditions
“THE PREMISES” are the PREMISES set out in the SPECIFICATION.
“THE INSTALLATION” is the installed CCTV system as defined in the SPECIFICATION “INSTALLATION STANDARD” is the standard according to which the equipment is to be installed and/or maintained, together with any other formal requirements stipulated as condition of the regulatory body by which the COMPANY is approved.
“CONTRACT” means the QUOTATION, SPECIFICATION, and/or maintenance and acceptance together with these Terms and Conditions
“SPECIFICATION” means the design SPECIFICATION which defines the level of CCTV surveillance afforded by the security Installation. It is an integral part of this CONTRACT “QUOTATION” means the proposed price for the equipment (the package cost), its installation and/or maintenance as itemized in this CONTRACT and on the official quotation provided by the company. “SIGN-OFF FORM” means the date on which agreed installation is completed and/or the SIGN-OFF FORM has been signed
i) Annual servicing MUST be carried out, warranty void if servicing isn’t completed on or around installation anniversary.
ii) All products are sold as new. We guarantee all our products to be free defects in workmanship and material 1 year, unless otherwise specified, from the day CUSTOMERS receive their order. We will replace or refund items providing there is no evidence of CUSTOMER misuse or alteration.
Warranty is 1 year ‘return to base’ if faulty. You will need to provide as much information as possible
regarding the fault, as well as the original invoice.
3. COMPANY OBLIGATIONS
i) We agree to complete the installation and hand in over in working order. We will always seek your agreement should changes to the SPECIFICAITON be required during installation.
ii) When we commission the installation, workmanship is found faulty within the first four
weeks, it will be repaired or replaced at the company’s expense, including call-out, provided you let us know as soon as the fault occurs. Maintenance/repairs/troubleshooting (On- PREMISES) after the expiration of first four-week period will be charged.
i) The quoted costs may be revised if:
a) You require the work to be carried out more urgently than agreed
b) You change the SPECIFICATION
c) Your PREMISES are in some way unsuitable for the equipment and this was not
apparent during the course of telephonic/e-mail conversation or there are
circumstances which we should have been made aware
d) Any other special circumstances that arise and we were not aware of in writing when
supplying our original QUOTATION arise. This includes:
ii) Re-visits of the installer/technicians/engineers for re-configuration of the system.
iii) Remote viewing, where the CUSTOMER is responsible for the availability of a broad-band
internet service, a router that provides the ‘PORT-FORWARDING’ function and a public
(static) IP address.
iv) The installation work is outside the working hours of 9:00am to 6:00pm Monday to Friday
except statutory holidays. Requests made by the CUSTOMER to install outside these working
hours will incur additional charges.
v) Engineer are asked to work outside standard practices of installations. Unless stated on the
Works Schedule or we were made aware in writing when supplying our original QUOTATION. Installs should be carried out in easily accessible area without the need of additional labour work. This includes:
1. Underground cabling
Terms & Conditions for Jay CCTV Solutions (JCS) LTD © 2019
3. Building work
4. Removal of floor boards, Carpet lifting / laying 5. Erecting poles
6. Steel trucking/capping
7. Exceptionally high ceilings
8. Drilling through walls thicker than 300mm
Note: Additional charges may be made in engineers/technicians/installers are not provided with access to doors, shutters, windows or any other areas where cables and equipment needs to be installed thereby incurring extra cable length
Quotations are valid for a period of 30 days from the date of issue. Quotations are based on information given & should not be considered as system design. Any quotation ether verbal or in writing is not an offer & may be withdrawn or modified at any time by JCS. The entire risk to the results & performance of the system design is assumed by the company/person quoted. JCS disclaims, ether expressed or implied, including but not limited to, merchantability, fitness for a particular purpose, title & non- infringement arising out of any quotation/proposal. JCS shall not be liable for any loss of data, loss of production, loss of profit, loss of use, loss of contracts or any other consequential, economic or indirect loss whatsoever.
6. CUSTOMER OBLIGATIONS
i) You agree to give us and our workers full access you your PREMISES to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an extra charge. We are not liable if completion is delayed due to the circumstances beyond our control. By signing the CONTRACT with us, you guarantee that you have full authority to allow the installation and no other consent is needed.
ii) The equipment does not belong to you until it has been paid for in full. If you do not pay the balance of the installation charge when due we, have the right to remove the equipment from you PREMISES without notice. By signing this CONTRACT with us, you irrevocably authorize us to enter your PREMISES to remove the equipment if payment remains outstanding.
iii) If you cancel our CONTRACT less than a week (4 calendar days) before the scheduled installation date, we may charge you for any equipment we have bought for your PREMISES an make a reasonable charge for damages for breach of CONTRACT. However, a general cancellation fee of a minimum £100 or 15% of the contracted amount, whichever is greater, shall be charged.
7. REMOTE VIEWING & IT ISSUES
If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, lack of WIFI extender/access point, user name & password then further charges will apply to remotely configure or revisit to complete the setup. The COMPANY cannot be held liable for CLIENT IT issues such as change of router, failed connection, change of Internet service provider, reset of router, new mobile phone, loss of settings on the router or a new operating system.
8. ALARM YEARLY SUBSCRIPTION
The enforcer V10 alarm system has a £49 yearly charge for the mobile app notifications & features, JCS provide the first year free as a trial, After 1 year the subscription will expire and notifications & mobile features will be disabled. Subscription is optional.
9. SATISFACTION GUARANTEE
JCS has a 100% satisfaction guarantee policy, If you are not happy with your installation please apply in writing to our head office address or email firstname.lastname@example.org. If we cannot rectify the issue we can remove the system and issue a refund or offer a partial discount at company discretion. Internet issues unfortunately wont be taken into account due to being out of our control.
Terms & Conditions for Jay CCTV Solutions (JCS) LTD © 2019
i) The COMPANY shall not be liable for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
ii) The COMPANY does not warrant or represent the at the operation of the installation will be uninterrupted or error free. The COMPANY provides the system to assist in the security of the CUSTOMER’s PREMISES but does not thereby warrant the security of the property, the CUSTOMER, or the contents therein. The CUSTOMER does not act and shall not be deemed to act as an insurer of the CUSTOMER’s property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or invincible. The COMPANY shall have no liability in CONTRACT for any loss suffered and in particular the COMPANY does not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
iii) The Terms and Conditions given in the CONTRACT do not affect your rights under the Sale of Goods Act of Unfair CONTRACT Terms Act.
11. RIGHT OF ASSIGNMENT
The COMPANY shall be entitled to assign all or any of its right under this agreement and to perform any of its obligations through subcontractors. The CUSTOMER’s rights under this agreement are not assignable or transferable with the prior written consent of the company.
12. PAYMENT OF GOODS/INSTALLATION
A payment date will always be stated on the invoice. For commercial customers this is generally between 7 and 30 days after installation, all bookings will require a 10% deposit, which will be taken on booking an installation date. ALL Domestic customers invoice date will be the date of installation and we require payment before the installer leaves your premises. There may be special circumstances where, at our discrepancy, we may adjust this. Products remain property of JCS LTD until paid for in full.
13. LATE PAYMENTS
JCS have the legal right to charge interest on late payments. An invoice will state an agreed date of payment between JCS and the customer.
Interest on commercial payments: our interest is based on the ‘statutory interest’ at 8% plus the Bank of England base rate. After agreeing a payment date, it must be within 60 days for business transactions. Phone calls to remind businesses of payment will be made within this time frame to help avoid interest charges. For more information please see the Late Payments of Commercial Debts (Interest) Act 1998. Interest on Domestic/Public payments: Payment must be paid before 30days of the agreed payment date before interest is charged. For our Domestic customers we will call with reminders before the 30days is up and then we will send a reminder after 30days which result in an administration fee depending on the amount owed and at our digression of:
• Up to £999.99 – £10 charge for the first reminder than doubles thereafter
• Up to £9.999.99 – £30 charge for the first reminder then double thereafter
Regarding both commercial and domestic/public; reminders and charges will continue to occur until we pass over the debt to a debt recovery agency. Late payments and debt recovery information can be found on the Government website, you can find the rights, of us as business and you as a customer, there for your perusal.
12. FORCE MAJEURE
Any failure by the COMPANY to fulfil any of its obligations under the terms of this CONTRACT due to reasons beyond its control shall not be considered a breach of this CONTRACT
13. APPLICABLE LAW
This CONTRACT is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the courts thereof.
Terms & Conditions for Jay CCTV Solutions (JCS) LTD © 2019