Last updated: 22.06.2026
JCS Security Assist is provided and maintained by JCS (NE) LTD.
This Privacy Policy explains how information is handled when you use the JCS Security Assist app and related support services.
Who we are
JCS (NE) LTD is responsible for JCS Security Assist.
Contact email: sa***@*******co.uk
Website: www.jcctvs.co.uk
What the app does
JCS Security Assist provides troubleshooting guidance for Hikvision security systems and related equipment, including CCTV cameras, recorders, Hik-Connect, AX PRO alarms, intercoms, access control and network connection issues.
The app is designed to help users follow safe troubleshooting steps, identify equipment and contact JCS if support is needed.
Information you may choose to provide
The app may allow you to enter information when choosing to contact JCS, such as:
- Name
- Phone number
- Email address
- Installation type
- Fault summary
- Device online/offline status
- Troubleshooting answers completed in the app
- Whether you are interested in Hik-Partner Pro remote support
This information is only sent to JCS when you choose to contact JCS, such as by preparing and sending a support email.
The app does not check the JCS customer database.
Photos
The app may give guidance about what photos could help identify equipment, such as a device label, model number, error screen, TP-Link adapter, recorder or camera.
Photos are not sent to JCS unless you choose to include them in a support request.
Do not take photos if doing so would require you to climb, open equipment, remove covers, work near mains-powered equipment or put yourself at risk.
Remote catalogue content
The app may connect to a JCS-managed online catalogue to download updated troubleshooting guidance, app wording, support information, legal wording and guide content.
When your device connects to online services, basic technical information such as IP address, device request information, date and time may be processed by hosting and infrastructure providers as part of normal website and app-service operation.
How we use information
JCS may use information you choose to provide to:
- Respond to your support request
- Understand the fault or issue you are reporting
- Help identify your equipment
- Provide relevant troubleshooting guidance
- Maintain records of support correspondence
- Improve app guidance and support processes
Lawful basis
Where you choose to contact JCS, your information is used so JCS can respond to your enquiry and provide support.
JCS may also keep limited records where necessary for business administration, service history, legal obligations or legitimate business interests.
Advertising and tracking
JCS Security Assist does not use advertising tracking.
JCS Security Assist is not designed to sell user data.
Third-party services
The app and related admin systems may use third-party hosting, database or infrastructure services to provide app content, support information and online catalogue updates.
These services may process technical data required to operate and secure the service.
Data retention
JCS may retain support correspondence and related information for as long as needed to respond to your enquiry, provide customer support, maintain service records, manage business administration or comply with legal obligations.
Information that is no longer needed will be deleted or securely archived in line with JCS business procedures.
Your rights
Depending on the circumstances, you may have rights over your personal information, including the right to:
- Ask for a copy of your personal information
- Ask for incorrect information to be corrected
- Ask for information to be deleted
- Ask for restriction of processing
- Object to certain uses of your information
- Complain to the Information Commissioner’s Office
To contact JCS about privacy or data protection, email:
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
Children
JCS Security Assist is intended for general troubleshooting and support use. It is not aimed specifically at children.
Changes to this policy
JCS may update this Privacy Policy from time to time. The latest version will be made available on the JCS website and linked from the app where required.
Disclaimer
JCS Security Assist is provided and maintained by JCS (NE) LTD and is not affiliated with, or sponsored by Hikvision.
All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
